FAQ
 
Q. What prisons are you servicing for the Summer Package Program and Footwear Program?
A:
Union Supply was only awarded by NCDPS to supply packages to the below prisons.  If your facility is not listed, please call NCDPS for more information.
 
 Facility Name  Summer Delivery
 ANSON  5/26
 BERTIE CI  5/19
 CARTERET CC  5/23
 CASWELL CC  5/26
 CENTRAL PRISON  5/17
 CRAVEN CI  5/16
 DAN RIVER PWF  5/26
 EASTERN CI  5/17
 FRANKLIN CC  5/17
 GRANVILLE CI  5/17
 GREENE CI  5/17
 HYDE CI  5/26
 JOHNSTON CI  5/17
 MAURY CI  5/16
 NASH CI  5/24
 NC CI WOMEN  5/16
 NEUSE CI  5/17
 ORANGE CC  5/19
 PAMLICO CI  5/26
 PASQUOTANK CI  5/23
 RANDOLPH CC  5/26
 ROANOKE RIVER CI  5/24
 TYRRELL PWF  5/19
 WAKE CC  5/19
 WARREN CI  5/17
 WESTERN CCW  5/19
 
 
 
Q: Why is my order on hold?
A:
For North Carolina seasonal packages, all orders are held until the ordering period ends and shipped together to each of the facilities on a predetermined delivery schedule. This information will be updated with each seasonal program.  Click Here should you have any questions regarding your order and need further assistance.
     
 
Q. How can I tell if my package has delivered to the facility?
A:
All packages will be shipped at one time shortly following the ordering period and will be delivered on a predetermined delivery schedule after the ordering period ends.  The institutions will distribute the packages accordingly, shortly after their arrival at the facility.  You can find this information by e-mailing us at
NCcustomerservice@unionsupplydirect.com and we will reply to you via e-mail within 24 hours.
  
   
Q:  What happens if the package is refused at the correctional facility?
A:
Should the package(s) be refused because of our error, we will correct the problem and reship the package to the inmate at no charge to you.  Should the package be refused for some other reason, we will provide a refund to the person purchasing the order minus a $3.00 restocking fee.  Shipping is not refundable.
 
 
Q: My inmate transferred – what will happen to my order? 
A:
If your loved one has transferred to a new location the facility will notify Enterprise and they will transfer the package on the weekly Enterprise truck. You package will arrive at the inmates new facility within 2 weeks of notification.
 
 
Q: How do I get my credit for shortages? 
A:
Please report shortages to our Customer Service Department by emailing us at
NCcustomerservice@unionsupplydirect.com. Our Customer Service Department will then verify your claim against our system’s scanning and shipping records.  Union Supply Group has the right to deny the claim if our records show the order was completed and shipped 100% accurate.
 
 
Q:  How do I place an order?
A:
  You can place your order directly from this website
     • To begin, you must enter the inmate's 7 digit identification number / OPUS number
     • Select the correct facility where the inmate resides
     • To ensure your package gets to your inmate, please be sure to pick the correct facility and gender.
     • Make product selections and then go to checkout.
     • We also accept orders via phone, fax and mail 
 
 
Q:  How do I know these items are acceptable at the facility?
A:
We have taken the guess work out of shopping for you.  All items offered in this program have been approved by the North Carolina Department of Public Safety, Division of Adult Correction so you can shop with the assurance that everything we make available has been pre-approved.
 
 
Q: What if I do not know the name of the correctional facility?
A:
  It is very important that you choose the correct facility in which your inmate resides or your package will get refused.  If you are not sure of the facility name, we have included a helpful link to the North Carolina Department of Correction website.  You can then review a map of the state which may help you confirm the correct facility. 
http://www.doc.state.nc.us/
 
 
Q:  What if items in my order are out of stock?
A:
  In the unlikely event that something is out of stock, your credit card will not be charged for that item or if you paid by check, you will receive a refund for any items we were unable to include.
 
 
Q:  Do you make substitutions?
A:
  We will only make substitutions if you approve us to do so.  If you approve substitutions, we will substitute with an item of equal or greater value.  If placing an order from the web, during registration, if you would like for us to substitute items, please check the box which states you agree to have substitute items sent. 
 
 
Q: What if something in the order is broken or defective?
A:
  If there is a problem with your order or something is broken or defective upon delivery, please contact our customer service department at
NCcustomerservice@unionsupplydirect.com so that it can be resolved.
 
 
Q: Is there a toll-free number available to call?
A:
  Yes, you can contact customer service toll-free at (877)765-7011