Rules and Regulations
 
Seasonal Package Regulations:
 
 
Union Supply has been approved to provide packages to prisons within the Eastern and Central regions. Please review our delivery schedule on the FAQ’s page for a list of facilities. The items offered in this program have been approved by the North Carolina Department of Public Safety, Division of Adult Correction. Incarcerated offender packages must be a minimum of $10.00 and cannot exceed $100.00. Multiple packages can be ordered for each incarcerated offender but the combined total cannot exceed the $100 maximum value. Family, friends, and incarcerated offenders are able to order starting March 21st. Package privileges are subject to change without notice.
 
ORDERING INFORMATION: Orders will be accepted June 6 - July 8, 2022.  All orders must be received by July 8th in order to be processed. All orders received after this date will be cancelled and a refund will be issued to the purchaser.
 
PRODUCT: We make every effort to show and describe the merchandise and information as accurately as possible. Manufacturers however sometimes make changes to a product once our catalog has been printed. We regret any of these changes and make every effort to ship the proper product that you request. If an item is unavailable for any reason, we will obtain approval by the North Carolina Department of Public Safety and Correction to substitute with an item of equal or greater value.
 
INELIGIBLE INCARCERATED OFFENDERS: Incarcerated offenders assigned to a control status (High Security Control: HCON, Restrictive Housing for Control Purposes: RHCP or Safekeeper) are not allowed to receive packages. Union Supply Direct will cancel orders for ineligible incarcerated offenders and those who are paroled and/or released prior to the shipping of a package. A refund will be issued to the customer who purchased the items, minus a $3.00 restocking fee.
 
CANCELLED ORDERS: For all incarcerated offenders who are placed on control status HCON, MCON, ICON, Safekeeper, paroled and/or released prior to the shipping of a package, orders will be cancelled. Union Supply Direct will issue a refund to the customer who purchased the items, minus a $3.00 restocking fee.
 
SHIPPING: All shipped orders will be charged $7.50 (non-refundable). Orders that are cancelled due to ineligibility will not be charged.
 
PAYMENT INFORMATION: We accept the following forms of payment: Credit, Debit or Prepaid Cards, Cashier's Check, Personal Check (Full Name, Address & Phone # must be imprinted), Money Order (we only accept domestic money orders, issued in the U.S.) or Cash through ACE Cash Express (details below). Please make payable to Union Supply Direct. All money orders must have third party customer information provided. Money orders with only the incarcerated offender's information will not be accepted. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Please be sure to provide the exact card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay. Incarcerated offenders are eligible to order through their trust fund officer.
 
The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay, Door Dash.
 
DELIVERY INFORMATION: All packages will be shipped at one time shortly following the ordering period and will be delivered before August 11th, 2022. The institutions will distribute the packages accordingly, shortly after their arrival at the facility.
 
RETURNS: The incarcerated offender will be given an opportunity to inventory the contents of the package in the presence of an employee from the facility. The facility employee will verify the discrepancy and report all discrepancies to Union Supply. Discrepancies must be reported at the time of package receipt. Union Supply is not responsible for any items ordered in error. Returns and exchanges must be made within 30 days of delivery. Deadline for all requests must be received prior to April 30th. Any requests made after this date will not be honored. All discrepancies will be corrected by Union Supply Group with replacement of product or reimbursement of funds. Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify your Shift Manager to arrange a return or exchange. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.  
 
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
 
CUSTOMER SERVICE QUESTIONS: North Carolina correctional facilities are not responsible for reporting package discrepancies. The family member or friend who purchased the package must report any discrepancies to Union Supply within 2 weeks of the day the packages arrive at the facility, Union Supply will not accept any discrepancy reports after this 2 week time frame. North Carolina correctional facilities will not handle calls or questions regarding packages from family members and friends. Union Supply Direct has developed a new double check system to verify and monitor exactly what was shipped in your loved one’s package; with this new process and monitoring system Union Supply has the right to approve or deny any package discrepancy requests. All North Carolina questions, concerns and claims will now be handled online.
 
Visit NCinmatepackage.com and click Contact Us. Use the "submit a claim" form to ask a question or obtain order status.
 
Email:
NCcustomerService@UnionSupplyDirect.com
All email inquiries will be responded to within 24 business hours
 
 
 
Footwear Package Regulations
 
The items offered in this program have been approved by the North Carolina Department of Public Safety, Prisons Section for the Eastern and Central Prisons. Incarcerated offenders may receive 1 tennis per quarter, and 1 shower shoe per quarter. Orders from family, friends and incarcerated offenders will be accepted. Package privileges are subject to change without notice.
 
ORDERING INFORMATION: Orders are accepted daily and shipped to each prison once per month per a pre-determined delivery schedule with each facility. The catalog will be updated every 6 months with new shoe options. 
  
PRODUCT: We make every effort to show and describe the merchandise and information as accurately as possible. Manufacturers however sometimes make changes to a product once our catalog has been printed. We regret any of these changes and make every effort to ship the proper product that you request. If an item is unavailable for any reason, we will obtain approval by the North Carolina Department of Public Safety, Prisons Section to substitute with an item of equal or greater value.
 
INELIGIBLE INCARCERATED OFFENDERS: Incarcerated offender assigned to a control status (High Security Control: HCON, Restrictive Housing for Control Purposes: RHCP or Safekeeper) are not allowed to receive packages. Union Supply Direct will cancel orders for ineligible incarcerated offenders and those who are paroled and/or released prior to the shipping of a package. A refund will be issued to the customer who purchased the items, minus a $5.00 restocking fee.
 
CANCELLED ORDERS: For all incarcerated offenders who are placed on control status HCON, MCON, ICON, Safekeeper, paroled and/or released prior to the shipping of a package, orders will be cancelled. Union Supply Direct will issue a refund to the customer who purchased the items.
 
If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of $5.00 will be deducted from your refund. If the cost of the refused package or item(s) is less than the restocking fee, no refund will be issued. Shipping Fees are non-refundable for refused packages.
  
SHIPPING: All shipped orders will be charged $7.50 (non-refundable). Orders that are cancelled due to ineligibility will not be charged.
 
SALES TAX: Shoes are taxable in North Carolina. Please see our order form for tax rates.
 
PAYMENT INFORMATION: We accept the following forms of payment: Credit, Debit or Prepaid Cards, Cashier's Check, Personal Check (Full Name, Address & Phone # must be imprinted), Institution Checks, Money Order (we only accept domestic money orders, issued in the U.S.) or Cash through ACE Cash Express (details below). Please make payable to Union Supply Direct. All money orders must have third party customer information provided. Money orders with only the incarcerated offender's information will not be accepted. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Please be sure to provide the exact card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file. Incarcerated offenders are eligible to order through their trust fund officer.
 
DELIVERY INFORMATION: Packages are delivered once per month to each individual facility. The institutions will distribute the packages accordingly, shortly after their arrival at the facility. Please check out the FAQ section on our website for your loved one’s facility delivery date.
 
RETURNS: The incarcerated offender will be given an opportunity to inventory the contents of the package in the presence of an employee from the facility. The facility employee will verify the discrepancy and report all discrepancies to Union Supply. Discrepancies must be reported at the time of package receipt. Union Supply is not responsible for any items ordered in error. Returns and exchanges for unused items must be made within 30 days of delivery. Any requests made after this date will not be honored. All discrepancies will be corrected by Union Supply Group with replacement or reimbursement of funds. Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food will be refunded. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
  
Customer Service Questions: Union Supply Direct has developed a new double check system to verify and monitor exactly what was shipped in your loved one’s package; with this new process and monitoring system Union Supply has the right to approve or deny any package discrepancy requests. All North Carolina questions, concerns and claims will now be handled online.
Visit NCinmatepackage.com and click Contact Us. Use the “Submit a Claim” form to ask a question or obtain order status.
Email: NCcustomerservice@unionsupplydirect.com all claims will be responded to within 24 business hours.
 
 
 
Women's Clothing Package Regulations 
 
The items offered in this program have been approved by the North Carolina Department of Public Safety, Prisons Section for the Anson Correctional Institution, North Carolina Correctional Institution for Women and Western Correctional Center for Women. Incarcerated offender packages cannot exceed $100.00. Orders from family, friends and incarcerated offenders will be accepted. Package privileges are subject to change without notice.
 
ORDERING INFORMATION: Ordering will begin July 1, 2022. Orders are accepted daily and shipped to each prison once per month per a pre-determined delivery schedule with each facility. The catalog will be updated every 6 months.
 
PRODUCT: We make every effort to show and describe the merchandise and information as accurately as possible. Manufacturers however sometimes make changes to a product once our catalog has been printed. We regret any of these changes and make every effort to ship the proper product that you request. If an item is unavailable for any reason, we will obtain approval by the North Carolina Department of Public Safety, Prisons Section to substitute with an item of equal or greater value.
 
INELIGIBLE INCARCERATED OFFENDERS: Incarcerated offenders assigned to a control status (High Security Control: HCON, Restrictive Housing for Control Purposes: RHCP or Safekeeper) are not allowed to receive packages. Union Supply Direct will cancel orders for ineligible incarcerated offenders and those who are paroled and/or released prior to the shipping of a package. A refund will be issued to the customer who purchased the items, minus a $5.00 restocking fee.
 
CANCELLED ORDERS: For all incarcerated offenders who are placed on control status HCON, MCON, ICON, Safekeeper, paroled and/or released prior to the shipping of a package, orders will be cancelled. Union Supply Direct will issue a refund to the customer who purchased the items. If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of $3.00 will be deducted from your refund. If the cost of the refused package or item(s) is less than the restocking fee, no refund will be issued. Shipping Fees are non-refundable for refused packages.
 
SHIPPING: All shipped orders will be charged $7.50 (non-refundable). Orders that are cancelled due to ineligibility will not be charged.
 
SALES TAX: Please see our order form for tax rates.
 
PAYMENT INFORMATION: We accept the following forms of payment: Credit, Debit or Prepaid Cards, Cashier's Check, Personal Check (Full Name, Address & Phone # must be imprinted), Institution Checks, Money Order (we only accept domestic money orders, issued in the U.S.) or Cash through ACE Cash Express (details below). The following forms of payments are not accepted: Green Dot, Cash App, and Apple Pay. Please make payable to Union Supply Direct. All money orders must have third party customer information provided. Money orders with only the incarcerated offender's information will not be accepted. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Please be sure to provide the exact card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file. Incarcerated offenders are eligible to order through their trust fund officer.
 
DELIVERY INFORMATION: Packages are delivered once per month to each individual facility. The institutions will distribute the packages accordingly, shortly after their arrival at the facility. Please check out the FAQ section on our website for your loved one’s facility delivery date.
 
RETURNS: The incarcerated offender will be given an opportunity to inventory the contents of the package in the presence of an employee from the facility. The facility employee will verify the discrepancy and report all discrepancies to Union Supply. Discrepancies must be reported at the time of package receipt. Union Supply is not responsible for any items ordered in error. Returns and exchanges for unused items must be made within 30 days of delivery. Any requests made after this date will not be honored. All discrepancies will be corrected by Union Supply Group with replacement or reimbursement of funds. Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Non-food and hygiene items may be returned for a refund or replacement If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. All merchandise that was ordered in error, for any reason, can be exchanged for a $5.00 fee. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.”
 
Customer Service Questions:
Visit NCinmatepackage.com and click Contact Us.
Email: NCcustomerservice@unionsupplydirect.com
Customer Service Hours: Monday-Friday: 7:00 AM – 11:00 PM (EST) Saturday: 8:00 AM – 4:00 PM (EST)
 
 
 
Religious Items Package Regulations:
 
The items offered in this program have been authorized by the North Carolina Department of Public Safety, Chaplaincy Services Department. Incarcerated Offenders, Chaplains, family and friends may order directly with Union Supply Direct where institutional policy allows. All orders must be pre-approved by the Chaplain at the institution before the order is placed. For mail orders, please use the order forms provided to the facility Chaplain. Union supply Direct is not responsible for refused/unauthorized items. Please ensure that the items you order are pre-approved by the chaplain or designated staff. Privileges are subject to change without notice.
 
PRODUCT: We do our best to have all products in stock and available for purchase. Manufacturers make changes to products and products sometimes become discontinued once a catalog is printed. In the event that product ordered is discontinued, out of stock, or restricted by the facility, we will substitute with an alternate item if indicated on your order form. If no alternates are provided, a refund will be issued to the purchaser.
 
SHIPPING: $6.00 shipping on all orders (non-refundable.
 
DELIVERY INFORMATION: All packages will be shipped at one time shortly following the ordering period. The institutions will distribute the packages accordingly, shortly after their arrival at the facility. Please check out the FAQ section on our website for your loved one’s facility delivery date.
 
PAYMENT: We accept all major credit, debit and prepaid cards with a Visa, MasterCard, or Discover logos, cashier’s check, personal check (must have customer’s name, address and phone # imprinted), money order (must be domestic, printed in the U.S.) or cash through ACE Cash Express(see below for details). All payments must have third party customer information on them; anything with only the incarcerated offender's information will not be accepted. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Please be sure to provide your exact cardholder name, billing address, CVV code and telephone number that the credit card issuer bank has on file for you.
 
Card Type: Card will be charged: What happens when your order is placed? Additional Info:
Credit* When order ships There will be a hold on your credit card for the amount of the order. The hold on your card will be removed and your card will be charged at the time the package ships.
Debit* When order ships There will be a hold on your debit card for the amount of the order. A positive balance must be kept in the account until the package ships at which time your card will be charged.
Prepaid* When order is taken Funds are deducted from your card and placed on hold. A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 
*We accept major credit/debit cards and prepaid cards with Visa or MasterCard logo.  The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
 
   
LAYAWAY PROGRAM: FOR FAMILY & FRIENDS ONLY: Place your order with us today to activate your Layaway Plan. Make weekly or monthly payments; select the payment interval that best meets your needs. Our Layaway Plan provides a monthly statement that is sent to you the first of each month throughout the duration of your plan. This is a free service at no additional cost to you. This plan allows you the flexibility to make any payment, of any amount, at any time. Multiple family members can pay for an order as well.
 
Layaway payments can be made in the following ways: Mail a Check or Money Order* Payable to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. Box 619059, Dallas, TX 75261-9059. *Personal checks must have billing information pre-printed. Only Domestic Money Orders Printed in the U.S. will be accepted. (INCARCERATED OFFENDER'S NAME & NUMBER MUST BE NOTED ON PAYMENT.)
   
Your order will be held until full payment is made. If the order is not paid in full within a specific program ordering period, the order will be carried over to the next program period. Your order will ship when it is paid in full.