Rules and Regulations
 
 
Important Holiday Package Regulations:
 
 
The items offered in this program have been approved by the North Carolina Department of Public Safety, Division of Adult Correction. Multiple packages can be ordered for each inmate in which the combined total cannot exceed the $100 maximum value. Inmate packages must be a minimum of $10.00 and cannot exceed $100.00. Only orders from family and friends will be accepted, inmates are not allowed to order directly. All mail orders must be received by October 10th, 2018.
 
Ordering Information
Orders will be accepted September 5 - October 10, 2018.
All orders must be received by October 10th in order to be processed. All orders received after this date will be cancelled and a refund will be issued to the purchaser.
 
Product
We make every effort to show and describe the merchandise and information as accurately as possible. Manufacturers however sometimes make changes to a product once our catalog has been printed. We regret any of these changes and make every effort to ship the proper product that you request. If an item is discontinued by the manufacturer, or out of stock for any reason, we will obtain approval by the North Carolina Department of Public Safety and Correction to substitute with an item of equal or greater value.
 
Ineligible Inmates
Inmates assigned to a control status (High Security Control: HCON, Maximum Control: MCON, Intensive Control: ICON or Safekeeper) are not allowed to receive packages.
 
Cancelled Orders
For all inmates who are placed on control status HCON, MCON, ICON, Safekeeper, paroled and/or released prior to the shipping of a package, orders will be cancelled. Union Supply Direct will issue a refund to the customer who purchased the items, minus a $3.00 restocking fee.
 
Shipping
All shipped orders will be charged $6.00 (non-refundable). Orders that are cancelled due to ineligibility will not be charged.
 
Delivery Information
All packages will be shipped at one time shortly following the ordering period and will be delivered November 5 - November 26, 2018. The institutions will distribute the packages accordingly, shortly after their arrival at the facility. Please check out the FAQ section on our website for your loved one’s facility delivery date.
 
Returns
The inmate will be given an opportunity to inventory the contents of the package in the presence of an employee from the facility.  The facility employee will verify the discrepancy and report all discrepancies to Union Supply. Discrepancies must be reported at the time of package receipt. Union Supply is not responsible for any items ordered in error. Returns and exchanges must be made within 30 days of delivery.  Deadline for all requests must be received prior to October 10, 2018. Any requests made after this date will not be honored.  All discrepancies will be corrected by Union Supply Group with replacement of product or reimbursement of funds. Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify your Shift Manager to arrange a return or exchange.
 
Customer Service Questions
North Carolina correctional facilities are not responsible for reporting package discrepancies. The family member or friend who purchased the package must report any discrepancies to Union Supply within 2 weeks of the day the packages arrive at the facility. Union Supply will not accept any discrepancy reports after this 2 week time frame. North Carolina Correctional Facilities will not handle calls or questions regarding packages from family members and friends.  Union Supply Direct has developed a new double check system and can verify and monitor exactly what was shipped in your loved one’s package; with this new process and monitoring system Union Supply has the right to approve or deny any package discrepancy requests.  Please refer all questions to one of the resources below:
 
Email:
NCcustomerService@UnionSupplyDirect.com
All email inquiries will be responded to within 24 business hours
 
Mail:
Union Supply Direct, Attn. Customer Service
Dept. 603, P.O. Box 9018
Rancho Dominguez, CA 90224-9018
 
PAYMENT INFORMATION:
We accept the following forms of payment: Credit, Debit or Prepaid Cards, Cashier's Check, Personal Check (Full Name, Address & Phone # must be imprinted), Money Order (we only accept domestic money orders, issued in the U.S.) or Cash through ACE Cash Express (details below). Please make payable to Union Supply Direct. All money orders must have third party customer information provided. Money orders with only the inmate’s information will not be accepted. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Please be sure to provide the exact card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file.
 
If full payment is not received by Wednesday, October 10, 2018 the order will be cancelled.
 
Cash Payment Option with ACE Cash Express*
1. PLACE YOUR ORDER WITH UNION SUPPLY DIRECT ONE OF THE FOLLOWING WAYS:
     PHONE: Call Union Supply Direct: (562)361-5713
          o After Placing the Order, Tell the Representative You Will Make a Cash Payment.
          o They Will Give You the Confirmation Number & Location of Your Closest ACE Cash Express Store.
     ONLINE: Place your order at
www.NCinmatepackage.com
          o Upon checkout select payment method: “Cash Payment at ACE Cash Express”.
          o Click on the store locator link (
http://www.acecashexpress.com/locations) to find the closest ACE Cash Express.
          o Print the order summary page (you will need this to make the payment).
2. GO TO ACE CASH EXPRESS.
          o Inform the clerk that you would like to make a Union Supply payment.
          o Provide the Sales Order Conf #, Exact Total/Dollar Amount, Inmate’s Last Name & ID Number.
          o Pay the Total Amount Due plus a $3.00 ACE Cash Express Service Fee (per payment).
3. ALLOW 2 BUSINESS DAYS FOR PAYMENT TO BE APPLIED. Keep the ACE Cash Express receipt, for record of your payment.
 
If full payment is not received by Wednesday, October 10th the order will be cancelled. All refunds will be processed by Union Supply Direct and sent to the customer on file for the order. All inquiries regarding your cash payment should be addressed to Union Supply Direct. Customer Service Agents can be reached at (562)361-5713 M-F 8am – 11pm & Sat. 10am – 4pm (EST).
 
*Note: Cash payment option may not be available at all ACE locations.
 
 
 
Important Religious Items Package Regulations:
 
The items offered in this program have been authorized by the North Carolina Department of Public Safety, Chaplaincy Services Department. Inmates, Chaplains, family and friends may order directly with Union Supply Direct where institutional policy allows. All orders must be pre-approved by the Chaplain at the institution before the order is placed. For mail orders, please use the order forms provided to the facility Chaplain. Union supply Direct is not responsible for refused/unauthorized items. Please ensure that the items you order are pre-approved by the chaplain or designated staff. Privileges are subject to change without notice.
 
PRODUCT:
We do our best to have all products in stock and available for purchase. Manufacturers make changes to products and products sometimes become discontinued once a catalog is printed. In the event that product ordered is discontinued, out of stock, or restricted by the facility, we will substitute with an alternate item if indicated on your order form. If no alternates are provided, a refund will be issued to the purchaser.
 
SHIPPING:
$6.00 shipping on all orders (non-refundable.
 
DELIVERY INFORMATION:
All packages will be shipped at one time shortly following the ordering period. The institutions will distribute the packages accordingly, shortly after their arrival at the facility. Please check out the FAQ section on our website for your loved one’s facility delivery date.
 
PAYMENT:
We accept all major credit, debit and prepaid cards with a Visa, MasterCard, or Discover logos, cashier’s check, personal check (must have customer’s name, address and phone # imprinted), money order (must be domestic, printed in the U.S.) or cash through ACE Cash Express(see below for details). All payments must have third party customer information on them; anything with only the inmate’s information will not be accepted. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Please be sure to provide your exact cardholder name, billing address, CVV code and telephone number that the credit card issuer bank has on file for you.
 
Card Type: Card will be charged: What happens when your order is placed? Additional Info:
Credit* When order ships There will be a hold on your credit card for the amount of the order. The hold on your card will be removed and your card will be charged at the time the package ships.
Debit* When order ships There will be a hold on your debit card for the amount of the order. A positive balance must be kept in the account until the package ships at which time your card will be charged.
Prepaid* When order is taken Funds are deducted from your card and placed on hold. A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
  *We accept major credit/debit cards and prepaid cards with Visa or MasterCard logo.
 
LAYAWAY PROGRAM:
FOR FAMILY & FRIENDS ONLY: Place your order with us today to activate your Layaway Plan. Make weekly or monthly payments; select the payment interval that best meets your needs. Our Layaway Plan provides a monthly statement that is sent to you the first of each month throughout the duration of your plan. This is a free service at no additional cost to you. This plan allows you the flexibility to make any payment, of any amount, at any time. Multiple family members can pay for an order as well.
 
Layaway payments can be made in the following ways: Mail a Check or Money Order* Payable to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. Box 9018, Rancho Dominguez, CA 90224-9018. *Personal checks must have billing information pre-printed. Only Domestic Money Orders Printed in the U.S. will be accepted. (INMATE NAME & NUMBER MUST BE NOTED ON PAYMENT.)
 
Phone: (562)361-5713, Agents Available M-F 8am - 11pm & Sat 10am - 4pm (EST)
 
Your order will be held until full payment is made. If the order is not paid in full within a specific program ordering period, the order will be carried over to the next program period. Your order will ship when it is paid in full.